Banana VPN Support FAQ - SSTP
1.
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What do i need to use this service? |
2.
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Can i use it with ... ? |
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How does anonymity work? |
4.
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Does Skype work if it is Blocked? |
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How do i set it up on my computer, iPhone or iTouch? |
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I cannot send emails through VPN. |
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7. | I cannot connect to an FTP server. |
8. |
Do you have an affiliate or reseller program? |
9. |
Do you have Dedicated IP plans? |
10. |
I cannot connect to the server. |
11. |
Is the Banana VPN service legal? |
Don't find your question here? Post it in our new support forum |
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| 1. | What are the system requirements? No extra software is required to use our service since the VPN software is already included in Windows. You will need to install our SSL Certificate which is included in the Welcome Pack. After you subscribe, we will send you all the information needed to get started. |
| 2. |
The service can be used with all applications including:
No special settings is needed. All internet traffic is passed through our VPN server. Connections speed is up to 100mbit/s and bandwidth is unmetered but the use of filesharing programs (P2P) is not permitted. |
| 3. | How does anonymity work? When using our service, whenever you visit a web site, send email, chat, ICQ, IRC, FTP, make internet phone calls etc., your real IP address is not provided to the other people involved in the transaction. This is a tremendous measure against hacking. Most hacking is based on using your real IP address, which the hacker won't be able to get. As a result we are in fact acting as a firewall keeping you safe from any abuse. Your internet provider keeps a record every time you use the internet. Some internet providers save log files indefinitely and may give them to whoever asks with or without a court order and this would mean every web site you visited and everything you did is no longer private... BUT when using a VPN with us, all that your ISP log would show is an encrypted connection to our server. With our service all internet traffic leaves one of our servers with the same external IP address. All users share the same IP so you can be anonymous. |
| 4. | Does Skype work if it is Blocked? YES! With a VPN you will be able to use programs like Skype to make calls from regions that block Skype, like cruise ships, and countries like Belize and Oman. |
| 5. | How do i configure my computer? Please download the SSTP Setup Pack here it includes everything you need. You can also visit this page to view the instructions online. |
| 6. | I cannot send emails when connected with VPN. On some servers this is disabled. You may use your own mail server. |
| 7. | I cannot connect to an FTP server. In your FTP client software please Disable "Passive FTP". It should then work. |
| 8. | Do you have an affiliate or reseller program? Yes! We have an affiliate program that pays 30% per sale and includes a $10 bonus just for signing up!. Click here to join now. We also have a very flexible reseller program, ideal for startups but is available for NON-English web sites only. Email for details. |
| 9. | Do you have Dedicated IP plans? Yes! We can offer Canadian Dedicated IP addresses that can be used for VOIP devices, and for gaming. Please email for availability. |
| 10. | I cannot connect to the server! -
Disable your Firewall or open outgoing port 443 |
| 11. | Is this Banana VPN service legal? Banana VPN has no intentions to break any laws in any country and we do our best to prevent any illegal activity (based on the laws of our home country and location of servers) on our network. We do not allow P2P such as bittorrent and edonkey and fraud screen all orders. The use of Virtual Private Networks is legal in almost all countries except the following: Cuba, Iran, Libya, North Korea, Sudan, and Syria. We will not sell to people in those countries and also not to Nigeria and Vietnam where it will be used for online fraud. Using Skype/VOIP or accessing certain web sites and internet services may be illegal in other countries with or without a VPN. Our VPN service is not intended to be used to break any laws, it was designed to protect your privacy and extend your freedom. |

